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why do we need customization on HP ALM?

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Hi,

  I would like to know the reason for HP ALM providing OTA / Rest API? Why do HP ALM product give API? Why do user needs customization on HP ALM?

 

Are there any limitations on using the HP ALM product directly? If we do customization what are the benifits we get?

 

Please help me on this.

 

Regards,

Suresh


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