Long story short is that I think we broke something.
We are new to QC and BPT. Not realizing the tight integration with BPT we deleted and changed some of the test status values in list under QC customizations. Now BPT statuses (TS_STATUS) are not being updated in the TEST table. We have tried adding the values (Ready, maintenance, etc) back to the list of values but the TS_STATUS field still does not update.
My main troubleshooting path right now is that the test "form" in QC loads correctly with the correct status. However, that status does not get written to the "TS_STATUS" field in the database. so where is the form loading that value from? is it real-time?