Hi,
Here i have described about my requirements for transition rule settings requirements.
Here i have given a user group details.i try to set a transition rules to user groups when they open a new defect in defect module. But it's not working as per our expectations.
User Group
1.Business Group Lead
2.CBS-HELP
3.CORE Group
4.ICSFS Group
5.IT Group
6.IT QA Group
7.Project Manager
8.TDAdmin
When "Business Group Lead" and "CORE Group" raise a new defect, the group members can be able to assign within their group members or they should able to assign to "IT QA Group". Specially they should not able to assign the defect straight away to "ICSFS Group". But "IT Group" and "IT QA Group" members can able to assign to any one of the groups.
I tried to set a transition rule through customization--->user groups and Permissions"---->defect tab set the rule for assigned to and Status fields.
But i am not able to restrict as we expect from the buisness team.
if anyone help me to achive this transition rules settings by worflow code or transition rule settings, that would be a greatful and guide me the same to achive this.
thanks
Joseph