Password Change Error if user does not use upper case letters in user id.
If you click the Forgot Password link and enter your user id in lower case letter, you get an error message.
If you use upper case letters, the change password link is sent to the email address associate with your user id.
The problem is, nothing on the page or error states that upper case is required. It's very confusing to our users and it's increased the calls to our Help Desk.
ALM is not case sensitive so why is the password change function case sensitive?
Any way to correct this?
We've shut off the forgot password link until we determine a solution or conenct to LDAP.
Thanks,