Hello Together
We upgradet all of our Qualitycenter installations to 11.5 some weeks ago. Now one of our users got the Problem, that when he starts the ALM-Client, it crashes. When he connects trough internet Explorer everything works fine.
We allready tried to remove and re-install the whole qualitycenter but the crash still happens.
The Error-log entry looks like this:
name of faulting application: ALM-Client.exe, Version: 11.52.496.0, Zeitstempel: 0x52d42739
name of faulting module: KERNELBASE.dll, Version: 6.1.7601.18229, Zeitstempel: 0x51fb1116
Exceptioncode: 0xe0434352
erroroffset: 0x0000c41f
ID of faulting process: 0x6e0
Startime of faulting Process: 0x01cf4371067a6d3f
Path of faulting application: C:\Users\hersches\AppData\Local\HP\ALM-Client\qcimt\ALM-Client.exe
Path of faulting module: C:\Windows\syswow64\KERNELBASE.dll
Right befor that error-log entry theres another one that i dont really understand:
Application: ALM-Client.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.FileNotFoundException
Stack:
at Mercury.TD.Client.UI.Core.Components.BrandControl.InitializeComponent()
at Mercury.TD.Client.UI.Core.Components.BrandControl..ctor()
at Mercury.TD.Client.UI.ALMClient.ApplicationAxAdapter.InitializeComponent()
at Mercury.TD.Client.UI.ALMClient.ApplicationAxAdapter..ctor()
at Mercury.TD.Client.UI.ALMClient.MainForm..ctor()
at Mercury.TD.Client.UI.ALMClient.MainForm..ctor(System.Collections.Generic.IDictionary`2<System.String,System.String>)
at Mercury.TD.Client.UI.ALMClient.Program.RunApplication()
at Mercury.TD.Client.UI.ALMClient.Program.Main()
Does anybody has ah idea how to solve this Problem ?
thanks in advance for your help