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ALM client components download error - "cannot download. Check this file is present on server."

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Hi,

 

I am trying to download and install ALM client components by accessing my ALM server.

But whenever I access the server I get this error ;


Following clicnet components were not downloaded successfully:

 

1. wexectrl.exe:

Cannot download. Check this file is present on server.

 

2. sr_exec_agnt.exe:

Cannot download. Check this file is present on server.

 

3. Free_MSR_Player.exe:

Cannot download. Check this file is present on server.

 

4. dsoframer.ocx:

Cannot download. Check this file is present on server.

 

5. OCClient.UI.Customization.dll:

Cannot download. Check this file is present on server.

 

6. OCClient.PerformanceMonitor.dll:

Cannot download. Check this file is present on server.

 

7. PerformanceWinHooks.dll:

Cannot download. Check this file is present on server.

 

Close all connections to Server and try again.

 

The system is Windows 7 and IE version is 9.

 

The user that I tried an admin user and I have QTP 11 installed on the machine.

 

I've tried the same on other machines and I could install them successfully..

 

Any idea?

 

Thank you,

Ashley


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